If we ask you to provide information from which you can be identified, including as a result of using our website, Blue Turtle Group | Free Heating & Insulation Grants, it will be used in accordance with this privacy notice, as it varies from time to time “We” means Blue Turtle Group Ltd

Who we are

Blue Turtle Group Ltd is a registered company (England and Wales)
Incorporation: Blue Turtle Group Ltd
Company Number: 13869568
VAT Number: 4014 069 45
Company status: Active

Registered Office Address
1 Vaughan Street, Llandudno, Conwy, LL30 1AE, GB

Data Protection Officer (DPO)

Jody Johnson – Company Director

Email/Phone

info@blueturtlegb.com / 0333 772 9219

What information we collect, use, and why

We collect or use the following information:

  • Names and contact details
  • Addresses
  • Date of birth
  • National Insurance Number
  • Payment details (including card or bank information for transfers and direct debits)
  • Copies of Identification documents e.g. passport, driving license, birth certificate, utility bills
  • Proof of health conditions
  • Information relating to compliments or complaints
  • Marketing preferences
  • Location data
  • IP addresses
  • Website and app user journey information
  • Records of consent, where appropriate

We collect this information:

  • To provide quality services to you
  • To provide service updates or for marketing purposes
  • To comply with legal requirements
  • To deal quickly and accurately with queries, complaints or claims

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK General Data Protection Regulation. Which lawful basis we rely on may affect your data protection rights. 

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website – https://ico.org.uk/for-the-public/.

Your rights:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

If you make a request, we must respond to you without undue delay, and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful base for collecting or using personal information is

  • Consent – we have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you
  • Market research organisations
  • Providers of marketing lists and other personal information
  • Suppliers, Installers and service providers
  • Third parties:
  • British Gas
  • Warmer Homes

How long we keep information

We retain your personal data only for as long as we need to comply with our contractual obligations. The retention periods are:

  • Seven years for data related to a financial or contractual transaction with Blue Turtle Group Ltd
  • 18 months for other personal data not covered by one of the above.

Who we share information with

Others we share personal information with:

  • Organisations we’re legally obliged to share personal information with
  • Suppliers, installers and service providers where there is a specific business need
  • Relevant third parties where we believe have a legitimate interest to provide you with products and services which may be linked to the services we are providing to you 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Contact forms

Any data you enter into any forms on this site will be stored and used by us to help respond to your request.

Cookies

When you visit this site we will set temporary cookies to make the site easier to navigate. These cookies contain no personal data and are discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google to provide analytical data relating to the use of this website. We are able to track things like which countries our visitors are from, their gender, age etc. We use this data to provide a better experience for our visitors.

No personal details are stored and the data we keep is completely anonymized.

Where we send your data

Data you provide via forms on this website may be checked through an automated spam detection service.

Last updated

27th May 2025